Damages Returns & Repairs Policy

Interpretation

The following expressions shall bear the meanings assigned to them below and related expressions shall bear corresponding meanings:

"CPA" shall mean the South African Consumer Protection Act 68 of 2008, as amended. The CPA does not apply to an agreement in the following circumstances:

1. if the consumer is the State.
2. if the consumer is a business, with an annual turnover of more than R2 million, or owning property worth more than R2 million, at the time of                                    concluding the agreement.
3. if the agreement relates to labour or the provision of services.
4. if the agreement is a credit agreement.
5. if the consumer is based outside of South Africa.

All orders are considered to be firm orders and shall not be capable of cancellation.

Software Licenses once ordered are non-returnable and non-cancellable.

The Customer may request cancellation of an order, cancellation of which will be subject to Unified Support Services approving such cancellation. In the event of this Agreement being subject to the provisions of the CPA, the Customer may cancel or withdraw an order within five (5) days of delivery but, in the event of such cooling-off period being exceeded, Unified Support Services will be entitled to charge a reasonable cancellation fee.

Damages Returns & Repairs

Unified Support Services operates a returns procedure for Products that fail on installation (DOAs). The DOA returns procedure may vary depending on the manufacturer of the Products and will be notified to the Customer upon the Customer notifying Unified Support Services that the Products have apparently failed on installation.

The Customer shall have no claim unless Unified Support Services has received written notification of the alleged defect, within 10 (ten) business days of delivery. Unified Support Services shall then have 10 (ten) business days from receipt of the notice to respond to any claim. All claims shall be supported by the original tax invoice issued by Unified Support Services in order for Unified Support Services to consider whether such claim constitutes a valid claim.

New products carry the warranty in accordance with the manufacturer’s product specific warranty.

All warranties are immediately null and void if (inter alia):

1. any Product has been repaired, modified, tampered with, or found to be damaged, defaced or altered in any way by the Customer or any person other than the vendor.
2. the Customer has made use of the Products in a way that appears to be inconsistent with the manufacturer’s specifications.
3. the Products have been utilised in a way that is not ordinarily used, and such use has caused the damage or defect.
4. the defect or damage reported by the Customer, applies to ordinary wear and tear in respect of the Products.
5. any component(s) have been deliberately removed or found to be missing from the Product being returned.
6. the Product is returned without the original, undamaged packaging material.
7. any other situation specifically included in the supplier’s policies or warranties which may specifically prohibit the Customer from using it as a reason to return a Product.

Any repair time or cost estimates given by Unified Support Services to the Customer shall be estimates only and are not considered binding upon Unified Support Services. Any item handed in for repair to Unified Support Services may be sold to defray costs if such repair items are not collected within 30 (thirty) days of such repair being completed.

The Customer shall be responsible for all transportation and insurance costs relating to returned Products.

Unified Support Services shall not be responsible for the loss in transit of any Products where the Customer makes its own arrangements to return the Products to Unified Support Services.

Any Products not meeting the DOA criteria as stated herein may, at Unified Support Services’ discretion, be refused and returned to the Customer. In addition, a handling fee of 10% of the purchase price reflected on the tax invoice may be levied to the Customer’s account to cover the additional costs involved and the Customer will be charged for any damage caused to the Products whilst they were in the Customer’s custody or control.

All Products taken by the Customer on evaluation or approval demonstration shall be deemed sold if not returned within 5 (five) business days from delivery, in perfect condition and in the original packaging, with all accessories and manuals intact.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on Sale Items or Gift Cards.

Exchanges

Unfortunately, we cannot accept exchanges.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note it could take some time for your bank or credit card company to process refund and reflect in your account.