Managed Services
Let Unified Support Services take care of all your IT Requirements and needs. Where we make it work, and you look good. Managed services are a way to offload general tasks to an expert, in order to reduce costs, improve service quality, or free internal teams to do work that’s specific to your business.
Managed Helpdesk:
Web based helpdesk delivering incident, request and change management Tiered troubleshooting, basic fault resolution and standard request fulfillment Self-service password resets and account unlocks Ticket routing, tracking and escalation Customer service resolution management Incident and request statistics reporting
Managed Workstations:
Remote workstation monitoring with minimal user interruption User access to help desk via web or mobile app User-approved remote assist Hardware and software troubleshooting and fault resolution Workstation builds, moves and software installation, both physical and remote Preventative maintenance and optimisation Scheduled OS patching and security updates, software licensing and anti-virus management Asset inventory and warranty status reporting Detection and analysis of exposure areas and improvement opportunities
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Managed Networks:
Advanced availability and performance monitoring including event management. Troubleshooting and resolution of core, edge and access switches, routers, firewalls and Wi-Fi Access Points faults Root cause analysis and reporting Configuration planning, implementation, and management Identification and analysis of exposure areas and improvement opportunities WAN Optimization
Managed Servers:
Availability and performance monitoring including OS/hardware-specific event management. Active detection, troubleshooting and resolution of compute and storage host faults. Root cause analysis, resolution, and reporting. Preventative maintenance and optimisation. Detection and analysis of exposure areas and improvement opportunities Configuration planning, implementation, and management
Managed Cyber Security:
Compliance and best practice assessments on Network devices, Software, Operating Systems and Virtual Environments. Internal Vulnerability Management on all network-attached devices including Printers, Workstations, Servers, IoT Devices, etc. Public IP Address Vulnerability scanning and Firewall management to mitigate external threats. Penetration Testing and Reporting. Management of the following services: Antivirus (EOR/EPP) Secure Email Gateway Firewall Anti-Phishing Campaign
Managed Service Delivery:
Service delivery management for all Managed Service offerings. Detailed dashboard view of entire device infrastructure. Problem management. Service lifecycle management, service reviews and improvement. Management of IT service providers, internally and externally.
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