Remote Management; Active Directory User/Object Management, OS support , Patching , Imaging,

Deployment of Applications on Workstation, MS Office support.

General Printing support; Workstation Driver install, and configure print authentication.

Anti-Virus; Deploy, Configure, and Manage.

On-site support included - travel, tolls and parking fees billed separately.

One profile migration or Workstation Reload per Annum.

The following shall not form part of the Services:

Hardware and Software outside the agreed Standard shall be excused from Service Level performance and shall be supported on a best effort basis ;

training of End-Users on Software Applications and operating systems;

the replacement of printer and Multi-Functional Units (MFU) consumables;

support of End User personal owned Equipment;

VPN client Software support on unsupported operating systems/browser Applications stated by the VPN Software Vendor;

mobile Equipment support (Hardware and Software) which would require resolution by the Mobile Operator - Service desk will however accommodate logging request with manufacturer.